One of the cornerstones of career success is the ability to communicate effectively. When combined with intellectual ability and technical skills, success usually follows. In this program we provide participants with the fundamentals of effective communication.
This program takes some of the fear out of presenting and replaces it with confidence and professionalism. It is designed for team members who have to present more frequently and also for those who wish to develop and fine tune existing skills.
Planning and structuring presentations
Delivery skills – eye contact, voice, gestures and movement
A sophisticated program designed for skilled presenters who are looking to go to the next level in creating and delivering truly memorable business presentations. It is focused on developing the presenter’s ability to inspire the audience using an appropriate balance of rational and emotional motivators and delivery techniques. The program is a unique blend of acting and proven business presentation techniques.
Achieving rational and emotional communication goals
Designing motivational communications
Exercises designed to match delivery capabilities against achieving emotional goals
In this program we focus on improving one’s ability to connect with and deeply understand the true motivators of their stakeholders. In doing so, they will build stronger relationships and become more effective at achieving their objectives. The program combines persuasive competitive message creation and powerful face-to-face communication skills.
The program improves the capability of participants to connect with, and to deeply understand, the true decision-making criteria of clients. In doing so closure rates will improve as will the long-term viability of key relationships.
Managing the client development process
Tools for recognising and analysing the core motivators that drive client decision-making
Ability to identify the critical differences in buying and selling styles
Flexibility to utilise the appropriate selling style to suit a client
Devising persuasive information and messages to support the value proposition
Combining planning and face-to-face skills, the program is designed to maximise win–win outcomes in complex negotiations. Participants learn how to effectively analyse the negotiation situation and then determine the most effective approach using appropriate strategies, tactics and skills to improve the deal and close it.
Facilitating group sessions and team meetings is critical in the day-to-day management of business. We provide participants with the essential techniques and tools that will enable them to more effectively manage these sessions, while ensuring that the team, not the facilitator, owns the outcome.
Planning a facilitation
Building rapport with the group and winning their trust
Key communication skills: exploring, listening and recapping
Beyond purely technical skills, the most important factor separating high performing people from average performers is their ability in the area of emotional intelligence. While the words often conjure up notions of warm and fuzzy feelings, research consistently identifies “Emotional Intelligence” as the most important factor in driving success and building and managing relationships.
One of the most critical skills required by leaders is emotional intelligence: the ability to identify what you stand for, control your emotions and understand others in order to manage relationships effectively.
Gen Y is a different kettle of fish; everybody knows it, but not many talk about it. In this session – pitched to the Gen Y contingent – we look at what separates them from previous generational groups and uncover ways to leverage these differences to everyone’s benefit.
The “Networking Event” has become a staple of professional life, but what do you do once you’re there? Not much point hanging with your colleagues, you need to meet new people – expand your network. In this fast-paced practical program we’ll show you how.