Negotiation Know-How: AFCA’s Leap Forward
The Australian Financial Complaints Authority (AFCA) wanted to provide its caseworkers a bespoke negotiation skills learning opportunity. With new starters regularly joining all areas of the business, the need for this learning opportunity is ongoing
Crafting the Custom Solution: Red Sky’s Magic Touch
Red Sky worked closely with AFCA to develop a self-paced program hosted on AFCA’s internal learning management system. The program consists of a video series shot onsite, combined with materials and activities to assist the participant in translating the theory to their working life.
Rave Reviews & Stellar Scores: The Learning Revolution at AFCA
The program is one of the most popular within AFCA, and has a net promoter score of 67%. Participant’s feedback indicates, on average, their knowledge post completion has increased 18%. With the expertise of the Red Sky team, and availability on our learning portal, benefits include:
- availability to complete at the time of need
- self-paced completion
- repeatability
- a blend of formal, collaborative, and on the job activities (70-20-10).
From the Field: Applause for a Future-Proof Learning Model
“The Red Sky team worked with us to apply the 70-20-10 model of learning, so participants can apply what they learn formally from the online video modules to their work activities via a learning journal. Many of the learning journal activities incorporate collaboration with colleagues. When remote working became necessary, so did remote learning. This program will ensure we have a sustainable learning opportunity now and into the future.” Kate Gardini – Learning Business Partner
